Privacy Policy

Last updated: October 9, 2025

RO Wellness Care ("we", "us", or "our") operates the RO Wellness Care website and related services (accessible at [https://rowellness.care]), collectively referred to as the "Service".

This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform to book MRI scans or related healthcare services. We are committed to safeguarding your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) for EU users and the California Consumer Privacy Act (CCPA) for California residents.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Data We Collect

To provide our MRI scan booking services, we collect the following personal information:

• Full Name: To identify you and manage your bookings.
• Email Address: To send booking confirmations, reminders, and service updates.
• Phone Number: To communicate important appointment information and confirmations.
• Date of Birth: To verify eligibility for MRI scans, as required by medical facilities.
• Location Information (State, City, Zip Code): To help match you with nearby MRI centers and verify availability.
• Appointment Details: Date, time, and location of your MRI scan to manage scheduling.
• Usage Data: Non-identifiable data about how you interact with the website (e.g., clicks, navigation), collected with your consent via tools like Firebase Analytics or similar.

Note: We do not collect or store sensitive medical records or diagnostic data.

How We Collect Data

We collect information in two main ways:

• Directly from You: When you create an account, fill out a booking form, or contact us.
• Automatically: Through analytics tools, cookies, or usage tracking, only with your consent.

How We Use Your Data

Your personal data is used only to:

• Process and confirm MRI scan bookings.
• Communicate important updates or appointment changes.
• Verify eligibility for scans (based on date of birth).
• Connect you with nearby facilities (based on location data).
• Improve user experience and website functionality.
• Fulfill legal or regulatory requirements.

We do not sell or rent your data to anyone.

Third-Party Sharing

We may share limited information with:

• Medical Facilities / Service Providers: To confirm and complete bookings, only with your explicit consent.
• Technology Partners: Such as scheduling or analytics platforms (e.g., Firebase), who process data on our behalf under strict confidentiality agreements.
• Legal Authorities: Only if required by law or to protect our rights, safety, or property.

All third parties we work with are obligated to follow equal or stronger data protection measures.

Data Retention and Deletion

Your personal data is retained only as long as necessary to provide our services or meet legal obligations.

You may request deletion of your data or withdraw consent anytime by emailing [email protected] or using any in-app or on-site “Delete My Data” feature.

When data is deleted, it is securely removed from all systems unless retention is required by law.

Your Rights

Depending on your location, you may have the right to:

• Access your data and request a copy
• Correct inaccurate or incomplete data.
• Delete your data from our systems.
• Restrict or Object to how we process your data.
• Data Portability: Request your data in a machine-readable format.

To exercise these rights, contact us at [email protected]. EU users may also contact their local data protection authority.

Security of Your Data

We use secure, industry-standard technologies (such as encryption and secure servers) to protect your data.

While we take every reasonable step, no system is 100% secure, and we cannot guarantee absolute protection against unauthorized access.

Children’s Privacy

Our Service is not intended for individuals under 13 years of age, and we do not knowingly collect data from them.

If we discover data belonging to a minor, it will be deleted promptly.

Links to Other Websites

Our website may contain links to third-party websites (such as medical facility portals).

We are not responsible for the content or privacy practices of those external sites. Please review their policies before providing any personal information.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons.

All updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or how your data is handled, please reach out to us at:

• By email: [email protected]